City Utilities

201 N. 6th St
New Castle, IN 47362

 ​Phone: (765) 521-6820
 Monday - Friday 8am to 4pm

Utilities Icon

Mark Stacy

Utilities Office Manager

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 Make one time payment  Register for autopay  Login to payment portal

Paying Your Utility Bill

CUSTOMER INFORMATION PORTAL

-- VIEWING ONLY --
Two Years of Bill/Pay Usage History

 STEP 1: Register For Customer Portal

 STEP 2: Complete Registration For Customer Portal

 STEP 3: Login To Customer Portal

City Utility Leadership & Oversight

Delivering clean drinking water and managing effective wastewater treatment requires coordinated oversight across city administration and technical operations.

Oversight & Leadership

City Utility Leadership & Oversight

  • The Mayor: Oversees general policy, facility maintenance, and system operations for the Water and Water Pollution Control (WPC) departments, as well as all non-billing Utility Office operations.
  • The Clerk-Treasurer: Manages financial policies, billing administration, and utility revenue collection.

Department Superintendents & Operational Leadership

  • Utility Office Operations: Mark Stacy, Office Manager — Directs day-to-day Utility Office administration and customer support.
  • Water Department: Greg Phipps, Water Superintendent — Manages daily drinking water operations, system quality, and regulatory compliance.
  • Sewer Collection System: Fred Duvall, WPC Superintendent — Oversees maintenance, repair, and monitoring of the municipal sewer collection system.
  • Wastewater Treatment: Steve Dickerson, WPC Superintendent — Leads treatment plant operations, facility maintenance, and environmental compliance.
  • Industrial Pretreatment: Zed Leath, WPC Pretreatment Coordinator — Manages industrial discharge monitoring and pretreatment programs.

Customer Care & Service Info

  Start Service

To open a new utility account, submit a completed application in person at the Utility Office (Monday–Friday, 8:00 AM–4:00 PM, excluding holidays) or email it to ncumanager@gmail.com. A representative will contact you once received.

Required Documentation & Fees:

  • Homeowners: Application, signed settlement statement or deed, and photo ID for all Persons listed on deed.
  • Renters & Contract Buyers: Application, signed lease or contract, photo ID for all ​for all persons listed on the lease, and a ​$100 deposit. Commercial accounts $200 deposit.
  • Non-Legal Owner Transactions: If renting/buying from someone other than the legal owner, you must apply in person to complete additional paperwork.

Note: Deposits sent via email application must be dropped off in person or mailed. To stop or transfer service, visit the office or call (765) 521-6820.

Drive-Up Window & Drop Box

For your convenience, a drive-up window is available during regular office hours (subject to staffing). 

A 24/7 secure drop box is also located next to the drive-up window for after-hours payments.

  ​Customer Care & High Usage

If you experience unusually high water consumption or suspect a plumbing leak, contact the Utility Office immediately at (765) 521-6820. To apply for a bill credit after fixing a leak, please complete and submit our online Leak Adjustment Form .

  ​Customer Service Mission & Core Services

The New Castle Utilities Office is dedicated to providing friendly, professional service while ensuring complete ethical and fiscal accountability for ratepayer funds across the Water and Water Pollution Control departments.

Core Services Provided:

  • Fee & Utility Bill Collections
  • Billing Inquiries & Account Assistance
  • New Service Setup & Disconnections
  • Emergency Outage & Service Notifications

Utilities Impact & Citizens Review Board

Members:

  • Greg York - Mayor
  • Dave Barker - Director of Public Works
  • Joel Harvey - City Attorney
  • Kenny Melton - Building Commissioner
  • Greg Phipps - Water Superintendent
  • Mark Stacy - Utilities Office Manager
  • Zed Leath - WPC Superintendent

Meeting Schedule

  • When: 1st and 3rd Monday each month at 9:30 am
  • Where: City Hall, Council Chambers (2nd Floor) | 227 N Main St
  • Public Access: Meetings are open to the public.

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