The City of New Castle, Indiana

Paying Your Utility Bill

Customer Information Portal

There are two offices related to the function of the Water Department:

• The Pumping Station located at 5th and Broad Streets is responsible for providing potable water to its customers.  This includes the cleaning, testing, pumping, and distribution for both domestic and commercial purposes, as well as fire protection.  The department is also responsible for the maintenance and repairs of the water distribution system, water plant, wells, and elevated storage towers.  These activities are administered through the pumping station, located at 5th and Broad Streets. 

• The Utility Office is located at 201 N. 6th Street.  This office is responsible for all aspects of customer service including requests for new service, service disconnects, meter readings, inquiries, complaints and collections.

• Lead Line Service Inventory-120 Water Audit

Annual Reports

• 2013 Annual Water Quality Report
  
• 2014 Annual Water Quality Report
  
• 2017 Annual Water Quality Report