Utilities Office - Customer Service
Paying Your Utility Bill
Customer Information Portal
VIEW TWO YEARS OF BILL/PAY USAGE HISTORY
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Drive-up Window & Drop Box
The service of a drive-up window is provided to the community during office hours, when staffing allows. There is also a drop-box available by the drive-up window for customers' convenience.
Customer Care
If you have high water consumption or a possible leak, please call the Utility Office at 765-521-6820. To request a leak adjustment, please fill out the leak adjustment form.
Customer Service
The New Castle Utilities Office is committed to providing a friendly and professional environment for our customers and staff. We intend to provide the most ethical accountability of funds collected from the ratepayer of both the Water and Water Pollution Control departments. Services provided to the customer from this office includes:
- Collection of fees
- Customer Inquiries
- New Service Requests
- Notification of Emergencies
Collection of Fees & Billing
Policy Amendment
Approval Date: 7/2/18
- Recent
News - Useful
Links - Services
Usefule Links
- Employment Opportunity
- New Castle Utilities Water and Sewer Rates Effective 10/5/24
- New Castle Utilities Schedule of Rates and Charges
- New Castle Utilities Application/Service Contract
- 2022 Utility Rates
- 2019 Utility Rates
- 2020 Annual Water Quality Report
- New Castle Water Department - History
- Digging Precautions
